FAQs

Frequently Asked Questions

Everything you need to know about ordering, payment, shipping and returns.

Browse our collection, add books to your cart, and proceed to checkout. You'll need to provide your shipping address and payment details. Once confirmed, you'll receive an order confirmation email.
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and digital wallets including Apple Pay and Google Pay. All transactions are secured with SSL encryption.
Yes, Cash on Delivery is available for orders within the UAE. A small COD handling fee may apply. Simply select COD as your payment method at checkout.
Standard delivery typically takes 3-5 business days within the UAE. Express delivery options are available at checkout for faster service. Delivery times may vary during peak seasons.
Shipping costs vary based on your location and order total. Free shipping is available on orders over AED 100. Exact shipping costs will be calculated at checkout before payment.
Yes, once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status online. Contact us if you need assistance tracking your order.
Yes, we accept returns within 14 days of delivery. Books must be in original, resalable condition. Please contact our customer service to initiate a return and receive instructions.
We're sorry if this happens. Please contact us within 48 hours with photos of the damage. We'll arrange a replacement or full refund at no additional cost to you.